Malaysia eVisa Support Cookie Policy
Effective date: July 10, 2026
This Cookie Policy explains how Malaysia eVisa Support ("we," "us," or "our") uses cookies and similar technologies when you visit our website or use our Malaysia eVisa application-support services. It should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files stored on your computer, phone, or other device when you visit a website. They help websites remember information about your visit, maintain secure sessions, provide requested features, and understand how the website is used. Similar technologies may include local storage, pixels, and tags.
2. How We Use Cookies
We may use cookies and similar technologies to:
- Keep the website and application process secure.
- Maintain your session while you complete forms or move between application steps.
- Remember preferences and information you have entered where appropriate.
- Process payments through authorized payment providers.
- Measure website performance and identify technical problems.
- Understand how visitors use our pages so we can improve our services.
3. Types of Cookies We May Use
| Category | Purpose | Choice |
|---|---|---|
| Strictly necessary | Support security, fraud prevention, form submissions, session management, and other core website functions. | These cannot normally be disabled through our website because the service may not function correctly without them. |
| Preference | Remember choices such as language, display preferences, or information entered during a session. | You can block or delete these in your browser, but some features may be less convenient. |
| Analytics and performance | Help us understand visits, page performance, traffic sources, and how users interact with the website. | Where required, these are used only after you provide consent. |
| Payment and security | May be set by payment providers to securely complete transactions, prevent fraud, and remember the selected payment flow. | Some may be necessary to complete a payment. |
4. First-Party and Third-Party Cookies
First-party cookies are placed by our website. Third-party cookies are placed by services we use, such as analytics, payment, security, hosting, or embedded-content providers. Those providers may process information under their own privacy and cookie policies. We do not control the operation or duration of third-party cookies.
5. Cookie Duration
Session cookies expire when you close your browser. Persistent cookies remain for a defined period or until you delete them. The exact duration depends on the purpose of the cookie and the service that placed it. We aim to retain cookies only for as long as reasonably necessary for their stated purpose.
6. Managing Your Cookie Choices
Most browsers allow you to view, block, or delete cookies through their privacy or security settings. You can also configure your browser to notify you before a cookie is stored. If you block all cookies, important parts of the website—including application forms, security features, and payment functions—may not work properly.
Browser controls vary by provider. Please consult your browser’s help documentation for current instructions. Clearing cookies may also remove preferences or sign you out of an active session.
7. Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to every such request. You can still manage cookies using your browser settings and any consent controls made available on our website.
8. Updates to This Policy
We may update this Cookie Policy when our technology, services, legal obligations, or third-party providers change. The effective date at the top of this page will show when the policy was most recently updated. We encourage you to review it periodically.
9. Contact Us
If you have questions about our use of cookies or your privacy choices, please contact our support team. We will review your request and respond as appropriate.
Privacy reminder: Cookies used for website operation are separate from the personal and travel information submitted in an eVisa application. For details about how we handle that information, read our Privacy Policy.